As a Town, we are about to embark on one of the most ambitious long-range planning efforts in the Town’s history. Creating a Community Plan for the future to be built on the values, needs and aspirations of the community. And we need your help!

Why a Community Plan? 

As we have grown over the years, the Town has done a good job in updating many of the various area plans across the community.  These plans are components of our overall Land Use Plan, and they have addressed the growing development needs across the town.  We could continue to “piece meal” these plans together, but to do it right – it became clear that we should update the entire Land Use plan that was last updated in 1996.  This comprehensive update will help align all of our many plans, reduce the overlap and blend all of the components into a comprehensive planning document that will guide us for the future.  

Background

We first started this discussion in January 2012 at the Town Council retreat, where council heard presentations on current trends and long range planning exercises done by other communities.  (I wrote a bit about that retreat in January.)  And later, those of us that went on the Austin Inter-city trip got a chance to talk to the folks that created “Imagine Austin” campaign – their long range planning effort to align for the future.  We got a taste of their plan, their “lessons learned” and the value they place on that entire process and its valuable result – a plan created by the community, to guide Austin for the future.

Join the Fun

The consultants and the folks we spoke to in Austin told us time and again how important this process is – and how community involvement is at the heart of a plans success.

While Cary has continued to be known as a fantastic community, exemplified by solid stewardship and its proximity to leading research and educational institutions, our continued success will rely on sound planning and development strategies in which dedicated community members, like you, will play a key and crucial role.

And, it will be fun.

More Information:

1.  Check out the Cary Community Project Page
2. Come to an information session
1. November 14 at the Cary Arts Center (101 Dry Avenue) or
2. November 26 at the Page Walker Arts and History Center. (Presentations and question/answer sessions will take place at noon, 4 p.m., and 6 p.m. on both days.)
3. Check out the FAQ (Frequently Asked Questions)
4. Apply online

Thanks for being a valued member of our Cary Community!

(Pictures from the Town of Cary)

Alston, Where is that?

Google map, annotated

The Alston Regional Activity center is approximately 970 acres located at the northeast corner of the intersection of NC Hwy 55 and Interstate 540.  The Town believes that this area will be a big attraction due to its proximity to RTP, and quick access to local roads and interchanges.

In 2006, the Town Council created a special Mixed Use Overlay district as well as an Activity Center Concept plan to help guide development in that area, and one of the first developments to move forward is Parkside Town Commons.

Highlights

I reached out to the developer this week to get an update on their plans, timelines and thoughts regarding the site.  During my meeting I got a good overview of their phased plan and the history of the project.  (You can also check out their plans on their website.)

Site Plan

Here are the highlights:

1. The entire plan encompasses about 110 acres, providing over 300,000 square feet of retail.
2. The extension of “Little Drive” is currently in progress (Little Drive turns into O’Kelly Chapel Road and crosses the railroad tracks on the east side of the property
3. The railroad crossing will be “at grade”
4. Public art will be located throughout the area

Phased Plan:  There are several phases, with the first being the larger retail at the south end of the property

1. A 135,300 square foot TARGET is the anchor store
2. Additional large retail space (~26,000 S.F.) in that quadrant
3. Potential grocery store

 Follow-on phase includes:

1. 120 room hotel
2. Movie Theatre
3. Significant number of smaller retail and restaurants, including “junior anchor” stores.
4. Approximately 280 apartments.

Timeline

The site plan is currently in its 3^rd review at the Town of Cary and construction on the first phase should begin the first quarter of 2013 – with the TARGET Store opening in March of 2014.  The next phases will be developed soon after.

They have a video online, as well.

Little Known Secret

By the way, did you know that there is a very cool mountain bike trail on the other side of this property in RTP?

The Research Triangle Foundation worked with the Triangle Off-road Cyclists and Kite Realty (the developer of some of this property) to build a mountain bike trail.  Opened in 2009, it is very popular and has about 2 miles of trails with stream crossings, ladder bridges and lots of dips and rolling contours.  You can access this trail from the gravel parking lot off of Louis Stevens Drive.

(Parkside Town Commons pictures from Kite Realty Website)

Thanks for reading!  If you have any comments, questions, or thoughts, feel free to let me know.

Why travel to another city?

Although I took vacation from my “day job” to attend this Intercity trip, it was definitely a “work trip.” Every minute was filled with meeting our host city representatives and learning about their environment.  Many of these municipalities are dealing with the same challenges and opportunities that we face in Cary. Whether it was issues surrounding growth, planning, transit, or sports or public art – we got a chance to hear about their solutions. Our trip to the “Texas Hill Country” included time in Austin, Round Rock and a lesson on transit challenges from the folks in Leander.

Our goal and objective was to gather ideas, hear from our various speakers about their lessons learned and to hopefully come back with a slate of actionable items and thoughts to move forward and to continue to create and support the best place to live, work, do business, and raise a family.

Trip Report

DOWNTOWN AUSTIN:  We started in Austin, meeting the Honorable Mayor Lee Leffingwell and Representative Mark Strama; both are extremely passionate about their city.  Our lunch was on the Mayor’s Balcony – I have the distinct feeling that Mayor Weinbrecht would love one of those.

Austin has a population of more than 750,000 people and is the 4th largest city in Texas.  They are home to the University of Texas in Austin, the music and film festival – South by Southwest (SXSW), and known for their slogan, “Keeping Austin Weird.” We were treated to a historical overview of Austin’s past, the public private partnerships that have shaped Austin, along with a wonderful walking tour of downtown.  Their downtown has undergone a revitalization – and they are continuing to make progress.

MetroRail

TRANSIT: Austin has been making strides in the area of Transit – and they MUST as they have the third worst traffic in the country.  They are limited by their current road structure – so the only way out of that pain is to embrace multi-modal transportation and mass transit.  We rode the new Metro Rail which was a real treat. These rail cars are Swiss designed, diesel/electric, quiet and energy efficient with places for cyclist to hang or hold their bikes.  Transit is gaining traction, and more and more people are starting to take advantage of it.

SPORTS: We were lucky to get a tour of the University of Texas at Austin – Texas Memorial Stadium. Standing on the field was amazing – it’s a state of the art facility from the field turf to player workout area, they were gracious hosts to our large group.

Dell Diamond, Round Rock

We also got a chance to visit Dell Diamand, the home of the Round Rock Express, a triple A minor league baseball team affiliated with the Texas Rangers, and baseball hall of famer Nolan Ryan.  The City of Round Rock owns the Dell Diamond, and they were wonderful hosts to us at the field (or as they like to call it, their convention center.)

Round Rock: This is a city very similar to Cary in many respects – with close to 100,000 people (Cary has 140,000+), with a 63.4% population increase in the last 10 years.  (Cary had a 43% increase from 2000-2010.) Our tour consisted of their downtown area, several communities and a drive through areas where new hospitals and community colleges were locating.

Old Control Tower onsite

Mueller – Greenfield Development: One of the most interesting tours was of a new mixed use area near Austin, built on the site of the old Robert Mueller Municipal airport. The 700 acre site became available when the airport relocated in 1999, and it will eventually be home to almost 10,000 people.  Built with a master plan, significant innovative investment methodologies, it’s a unique design, home to families, businesses, a town center, senior community, school, parks and greenways.

ImagineAustin: An overview of the process and comprehensive plan that Austin put together in their efforts to move forward.  Creating ImagineAustin was truly an effort that included citizens from all over Austin. The city put together a well thought out plan for citizen engagement to create the vision for their future.  From their “meeting in a box”, to Town Halls and reaching out to church groups and through online methods, the staff used any and all mechanism to connect. The Comprehensive Plan took 2 years, and is just going to CIty Council now.

Lessons Learned

1. A walkable downtown really brings folks out and about. The Austin streetscape project is comfortable, at a human scale, and I can absolutely see something like that in Downtown Cary. Their street trees were planted in a way that protects the trees, and offers a lovely canopy while protecting the root systems.
   

   New streetscape

2. Revitalization can be done in a sustainable way – their City Hall used native plantings that are watered from runoff from the air-conditioning units.
3. Public Art is important to Austin – seen in their bridges, within City Hall, it’s part of who they are, and what defines them.
4. They embrace what’s unique about them.  Whether it’s their “Bat Bridge,” their motto of being the “Live Music Capital of the World” – they highlight and market the heck out of it.  We should do the same for our Amateur Sports leadership.
5. Surprises were everywhere! From the swings that were located throughout the city, to a sculpture of bottle caps in City Hall.
   

   Mayor Pro Tem Adcock found a swing

6. Quote that I loved – “Done beats perfect every time!”
7. Round Rock has some great marketing for their youth sports called “Game On” – with a marketing, branding and media campaign that has caught the attention of teams across the country.
8. Technology is in use all over Austin – from QR codes on coasters, to streaming a city meeting, twitter feeds and blogs. It was great to see technology all over the place.
9. ImagineAustin is a great model for what will will need to do for our new Comprehensive Planning process.  Maybe we can call it “CreateCary!”  
10. Public private partnerships can really accelerate all types of activities – whether transit, development or sustainability.

 Glad to be Home

It’s always nice to travel to see new places.  But, as Dorothy said in the Wizard of Oz – there’s no place like home.

–Featured picture by Knowsphotos

Getting there

Council members Adcock, Robinson and I carpooled to Wilmington, which ended up making the drive so much fun.  We talked about kids, recipes, families, food, history, eating, meals… well, you get the idea. All that talk about food made us incredibly hungry by the time we got there- and we joined the rest of the folks at the restaurant.  It was so nice to really get to know my fellow members on a more personal level.  Each of us brings a unique perspective and set of life experiences to council.

DAY 1 – Getting to know each other

Photo by Brent Miller

We started the day with a session aimed at improving our effectiveness as a council.  As the “newbie” on the council (28 days by then!) I was soaking it all up.  This council has a great working relationship; I’ve noticed the respect and consideration of fellow members at the table. In fact, all of the council members have reached out to me – offering to assist me in coming up to speed.  I’ve felt VERY WELCOMED. The exercises focused on what we each want and expect from our fellow council members.  Words like “respect, preparation, fairness and honesty” were at the top of the list for all of us. At one point I got a chance to show Jack a few things about his new phone.

   TAKEAWAYS: Look for opportunities to agree. Be open-minded. Preparation is key.

Land Use

The next 3 hour session was on Land Use Planning. Anyone that sees a 3 hour session on that topic might normally look for significant caffeine to help them muddle through. But I have to give the staff and consultants huge kudos. They did the unheard of. They made it fast-paced, fun and incredibly interesting.

Demographic data: Information from Cary’s data, combined with the 2010 census data gave us a real view into our changing demographics.  The Cary population (about 140,000) has become more diverse, in many ways echoing the diversity of the US population as a whole. We are seeing a growing Asian and Hispanic population, and an increase in the number of seniors.  (I’m not that far off from that population.)

In Cary from 2000 to 2010 – we have seen that the number of folks 65+ has increased from 9.7% to 16.2%, our Asian population has gone from 8.1% to 13.1%, Latino population increased from 4.3% to 7.7% and more than 19% of our Cary residents are foreign born.

Trends presented: Across the country, cities are finding the need to have a diverse set of housing stock available, for all types of folks.  Apartments for kids just entering the workforce as well as for people looking to downsize later in life. One of the consultants presented a best-practice from Dublin,OH – a community faced with many of the same issues.  It did make me think – after my children leave and enter the workforce, will there be affordable housing for them here in Cary, so that they may live and work close to family?

Cary Land Use Map

The Town has not looked at the Land Use plan in an overall cohesive manner (across the entire town) since the original document was created in 1996.  I participated on the Planning and Zoning board when we looked at several area plans (Northwest and Southwest plans) and they have guided the town as we move forward. But now the time is right for us to update that document, taking into account our changing demographics while keeping our culture intact.  Plus, it’s a real opportunity for us to make the plan and our vision better – more readable, and easier to understand. And, most importantly, to involve the citizens.

   TAKEAWAYS: The “engaging the community” component was one of my favorites.  The consultant echoed what I’ve often felt, that communities that build connections, ones that tap into the emotional attachment we have with our Town, are the ones that THRIVE. Great ideas were shared on ways to increase citizen participation in the visioning and planning process – such as receptions that involve refreshments (yes, beer), making them real EVENTS with speakers, and using all kinds of outreach, including social media.

We should see updates from staff as they march forward to put this next vision and planning set of sessions together.

Intergovernmental Effectiveness

This section should have been called “working well with others.”  The goal, of course, was to help us all navigate the intricacies and complexities of working with outside organizations and agencies, in order to meet our town’s goals. We heard from the Town’s federal legislative consultants – where they provided insight into mechanisms and methods for engaging at the federal level. We also heard from a representative from the NC League of Municipalities, and our NC Legislative consultant.

   TAKEAWAYS: This is a difficult time in our country – everything is impacted by the budget, and everything we do impacts the budget.  It’s also a time where the NC Legislature is reexamining what authority municipalities have, and should continue to have, all while being a highly partisan atmosphere.  At the town, we need to ensure that we continue to invite our elected state and federal officials to events where we celebrate our accomplishments in town, share with them our challenges as well as our wins. I will be reaching out to our representatives to introduce myself, and of course, thank them for their service.

Wrapping up Day 1

We finished about 5:45pm, with a short break before dinner with everyone. All and all, a great first day for my first retreat.

DAY 2

Customer Service

We started the day with a focus on Customer Service. We ALL agreed that the Town has great staff, but there is always room for improvement. Before we arrived, we each watched a 1 hour webinar by Dennis Snow, a former Disney Executive and author of Unleashing Excellence the Complete Guide to Ultimate Customer Service. The webinar was informative, and provided some great examples and best practices from his years at Disney.  I jotted down some of his quotes that really resonated with me.

When we treat our responsibilities as tasks, we treat our customers as tasks; they end up feeling processed. When we treat our responsibilities as opportunities to create positive experiences, customers feel valued.

We must look at everything through the “lens of the customer.”  Only then will we be able to improve.

Create “customer wows.” Moments that a customer will remember.

Hold ALL employees accountable for customer service.

We then walked through the council survey feedback (we had all been asked to take a survey on how WE feel the Town staff does in the area of customer service.  I was glad to see that measurement and metrics would be a key part in implementation of new customer service methods.

At one point, Council member Robinson and I spoke quite passionately about the need to update the Town website, especially the Google search engine and ability to navigate through the pages, as well as finding new ways for alerting citizens to field closings. Bill Stice informed us that a new Google server will be coming online, to help, soon.  We both see the need for some improvements, and will be talking more about these requests.

Capital Projects and Funding

Luckily, when it came to this session, I had already been briefed by Scott Fogleman and Ben Shivar earlier in the week.  The issue at hand was to discuss and for the council to provide direction regarding upcoming capital projects in town such as roads, fire stations, and new parks. Currently, the Town has available funding options through a Bond that was approved by voters in 2003.  That bond funded a number of projects such as the Davis Drive and High House widening, Walnut Street, Louis Stephens extension, traffic signaling system, Cary Arts Center, Middle Creek Park and 20 miles of greenways, and more.  However, many of the council members feel that voters were promised that bond with no new taxes.  Because of that, we decided to let the remaining authority associated with the 2003 bond expire.

Note: Information provided by staff shows that document shared with voters DOES SAY we MIGHT have to raise taxes, but there had not been a tax increase with prior bonds.

That means, if we are to continue to improve and build out roads, add parks and new services, we will need to find new ways to fund those projects. Currently, we have a few options.

1. Use the rest of the bonding authority, discussed above.  (Council decides NO.)
2. Delay and choose not to do projects. (Possible, but will impact quality of life)
3. Create a new bond, with a list of proposed projects associated with it. (This would MOST LIKELY cause a tax increase.)

We unanimously agreed that we should let the voters decide.  Staff was asked to start the ball rolling, to put it before voters on the November ballot. There will be a number of work sessions and opportunities for citizens to be involved. I’d love your input as we move forward.

Boards and Commissions

The last session of the afternoon, and I was expecting this to be more difficult that it was. Kudos go to Sue Rowland, our Town Clerk, for making what I was sure would be a painful discussion, to be enlightening and eye-opening.

The Boards and Commission survey was reviewed – many thanks to the153 people that took the survey (board members, council, former board members, and staff liaisons.) Having been a board member on several boards and commissions, I have always felt that that service was a great way to provide input to the town.  The survey results were no surprise to me, many of the respondents felt there was clear direction and focus for the Planning and Zoning Board, the Parks and Rec, Public Art and Zoning Board of Adjustment. It was good to see that so many people feel the way I do – that there is GREAT value to the town from all these groups.

It’s always important to re-evaluate where we are, and what boards and commissions have fulfilled their mission. It’s often easy to START something – it’s way more difficult to STOP.  But that’s what we needed to consider. We had to look at the current slate of boards and commissions and evaluate their goals, missions and objectives, and to OBJECTIVELY consider if they needed to continue.

Citizen’s Issue Review Commission – known as the CIRC, was created to provide citizens with a formal process for directly bringing issues to the town.  I was the chair of the Mayor’s Task Force that created the commission, so this one was a hard one to talk about.  At the time of its formation, there really was no other way to address the council with an issue (besides the 3 minutes at “Public Speaks Out.”)  Now, though, Council members have been utilizing the “pink slip process” that allows a Council member (and another sponsor) to add an item to an agenda.  This procedure was not utilized when the CIRC was born, and it’s made it much easier for citizens to bring issues directly to their council members, and for those council members to act on it.

What I love about the CIRC is that it is comprised of Town of Cary School of Government graduates – folks that have taken the time to participate in 8 weeks of classes, learning about the Town, how it works, and how to engage.  (I’m a proud graduate, and I hope you’ll consider applying to attend.) We agreed to look at moving the CIRC to an advisory task force as needed.

Economic Development Commission – known as the EDC, have been concerned with their status for awhile.  They made a proposal to council before I joined, to disband the board since we now have a stronger relationship and partner with the Cary Chamber of Commerce. There is also a Economic Development Governing Board (with council members, the Chamber, and the Town Manager) and we decided to add to that with members of the EDC, and to eliminate the current EDC.  Thanks so much to the EDC for everything they have done – it’s also through their hard work and effort that Cary’s been successful enticing businesses to open, relocate or expand in Cary.

Town Center Review Commission – known as the TCRC – was created to review the Town Center District site maps, enhancement projects and streetscapes.  With the addition of the Downtown Manager, and the current projects moving forward, along with the role of the Planning and Zoning Board, the council wasn’t sure that it is still needed. Additional discussion will occur with the board members, but this was our feedback to staff.

Sue Rowland shared with us that she will be planning a work session on the boards. I requested that we spend some time looking across all of our boards, given the new information we received from staff on our changing demographics.  I’d like to see where we might be able to put some additional focus from the LENS of some of our customers – such as the senior community, the disabled and the younger generation.

Closing up